TERMS & CONDITIONS
CHRCH ~ MERCHANDISE TERMS & CONDITIONS
MERCHANDISE ONLINE RETURN POLICY
Our policy lasts 14 days upon receipt of goods. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. The item(s) must also be in the original packaging, unused/unworn and have the original tags still attached.
The original receipt must accompany all item(s) you would like to return. All returns require a Return Authorization Number, which will be issued by our customer service team.
NON-RETURNABLE + NON-REFUNDABLE ITEMS
Several types of goods are exempt from being returned. Due to the nature of these products and health regulations are not eligible to be returned and are final sale: all intimates and personal care items.
Sale, discounted, and/or clearance items do not qualify for return. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To complete your return, we require a receipt or proof of purchase and an issued RA number. Please do not send your purchase back to the manufacturer.
To return your product, you must first obtain an authorized return. Upon receipt of the RA you can return your product to:
2 - 107 W 1st. Street,
North Vancouver BC, V7M 1B1
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
CLAIMS + EXCHANGES (IF APPLICABLE)
We only replace items if they are defective. If you need to exchange it for the same item, send us an email with pictures of the damage or defect to firstname.lastname@example.org. Upon receipt of your email, our customer service team will contact you with the details for your item.
Our inventory may be subject to change, despite our best efforts to keep inventory correct. In the event we sell out of an item, we will offer alternatives or a full refund of your purchase.
Purchased classes and class packs expire 1 year after the date of purchase. Purchased classes, online subscriptions, and in-studio memberships cannot be transferred from one person to another. Prices for classes, class packs, online subscriptions, and in-studio memberships are subject to change. However, we will honour any previous purchase rate for rolling subscriptions and memberships, regardless of whether there has been a price increase since your purchase. We accept Visa, MasterCard, and American Express.
Live and in-studio classes can be booked up to a week in advance, and any time up until 15 minutes before the start of class, pending availability. A class must be purchased before it can be booked into. We ask all clients to arrive 10 minutes before the start of class to allow time for check-in, and all first time clients to arrive 15 minutes beforehand to allow time for studio orientation and (if needed) bike setup. For the health and safety and our staff, instructors, and clients, we ask that all clients sanitize or wash their hands upon entering the studio, verbally confirm our Covid checklist, have their temperature checked, and wear a face covering in all common spaces until they are on their designed mat or bike for class.
If a class is full, hop on the waitlist! In order to sign up to a waitlist, you must have an available class credit that will get redeemed at the time of booking (you will not be able to use the same credit to book another class).
12+ HOURS BEFORE CLASS: If a spot opens up, you will be automatically added into the class and will receive an email notification with no need to confirm. At this point, the standard cancellation policy will be in effect and you will need to cancel 12+ hours prior to the class in order to be refunded the credit. If you are still on the waitlist, you can remove yourself at any point without losing the class credit.
2-12 HOURS BEFORE CLASS: If you are still on the waitlist and a spot opens up, you will be added into the class and notified by email with no need to confirm. At this point, the standard cancellation policy will be in effect and the credit will not be returned upon cancellation. If you are still on the waitlist, you can remove yourself at any point without losing the class credit. Exceptions are made for classes that begin before 8am, where you will not be added to a class from the waitlist after 8pm the evening before.
< 2 HOURS BEFORE CLASS: If you are on the waitlist two hours or less from the start of class and a spot opens up, you will be notified by phone. If class attendance is confirmed by phone, the class credit will be used and the standard cancellation policy applies. If our front of house staff is not able to contact you, they will contact the next person on the waitlist, and your credit will be returned.
Life happens! In consideration of others who would like to take class, we ask that classes be cancelled 12 hours prior to their start time, to allow us to open the spot up to someone else. Classes cancelled 12 hours or more beforehand will be refunded, and classes cancelled within the 12 hour window will not. Members will be charged a $15 late cancellation fee for classes cancelled less than 12 hours beforehand. For the health and safety of our staff, instructors, and clients, a class credit will be returned for a late cancellation if you are unable to take class due to illness. We will then place a hold on all class passes and memberships on the account for two weeks, or until a negative Covid 19 test result is confirmed.